Refund policy

 

Return Policy

Inspect on Arrival: Please check your order immediately and email us at support@houseofgodard.com with any damage concerns.
Required for damaged returns: You must include the original packing slip, and all items must be untampered and returned in their original packaging. Submit photos of the packing slip and product to support@houseofgodard.com.
Damaged/Defective Items: Contact us within 7 days of delivery.
Lost/Stolen Packages: House of Godard is not responsible for lost or stolen shipments. 
Wrong Item Received: Email us with proof (photos). Do not open or tamper with the item, or the exchange may be void.
Fees (Approved Returns Only)

Handling Fee: $9.99
Restocking Fee: 10% of item purchase price
Return Fee: $12.95
Shipping charges: may apply (details provided with your return instructions)
Return Window
Accepted within 14 days of receiving your item.

How to Return 
Step 1: Email your order number, date received, and reason for return.
Step 2: We’ll confirm eligibility and send return instructions/address.
Step 3: Ship the item exactly as instructed—returns sent incorrectly may be refused or delayed.